16t Privacy Policy — Malaysia User Data Protection

This document explains how 16t collects, uses, stores, and protects your personal information as a platform user in Malaysia.

Last Updated: 1 January 2026

Information We Collect

When you register and use the 16t platform, we collect several categories of information to ensure our services run smoothly and securely. The information we collect includes the following:

Account Information

During registration, you are required to provide your full name, email address, phone number, and date of birth. We may also request identity documents such as a copy of your IC or passport for identity verification (KYC) purposes, in line with the platform's operational requirements.

Device and Browser Information

We automatically record technical information when you access 16t, including device type, operating system, web browser type, IP address, and general location data (state/region). This information is used to diagnose technical issues and improve the user experience.

Local Payment Information

To process deposits and withdrawals in MYR (RM), we collect transaction-related information such as your bank name, account number (in masked format), and your DuitNow or bank transfer reference number. We do not store your credit card number or banking password.

Cookies & Usage Data

Our platform uses cookies and similar tracking technologies to record usage behaviour such as pages visited, session duration, and language preferences. This data is used to personalise your experience and optimise platform performance.

Purpose of Information Use

16t uses the information collected solely for legitimate purposes directly related to the operation of the platform. The primary purposes for which data is used include:

Account Management: Creating, verifying, and maintaining user accounts, and ensuring login security.
Transaction Processing: Processing deposits, withdrawals, and bonus payments in MYR (RM) accurately and securely.
Customer Support: Responding to enquiries, resolving complaints, and providing technical support in Bahasa Melayu.
Platform Security: Detecting and preventing fraud, money laundering, or any activity that violates the Terms and Conditions platform.
Service Communications: Sending important notifications relating to your account, changes to our terms, or security updates.
Product Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve platform design and features.

16t will not use your personal data for third-party marketing purposes without your explicit written consent.

Data Storage, Security & Sharing

Data Storage

Your personal information is stored on servers secured to industry-standard security specifications. Active account data is retained for the duration the account remains active, and for a defined period after account closure in accordance with applicable Malaysian legal requirements.

Security Measures

16t implements multiple layers of technical and operational safeguards to protect your data, including data encryption during transmission (SSL/TLS), role-based access controls, and regular security audits. However, no system can guarantee absolute security — users are responsible for keeping their login credentials confidential.

Third-Party Partnerships

16t does not sell or rent your personal data to third parties. We may share necessary information with licensed payment processors (for DuitNow and bank transfer transactions), regulatory authorities or law enforcement when required by law, and technical service providers bound by strict confidentiality agreements. All data sharing is limited strictly to what is necessary for the stated purposes.

Cookies & Tracking Technologies

16t uses cookies to enhance your experience on the platform. Here are the types of cookies we use:

Session Cookies: Temporary cookies that are automatically deleted when you close your browser. These are used to maintain your login status during an active session.
Preference Cookies: Save your preference settings like language and display format so you don’t have to reset them each visit.
Analytics Cookies: Collecting aggregated usage data to help us understand how users interact with the platform. This data contains no personally identifiable information.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functions like automatic login authentication. For more details about platform usage, visit FAQ section ours.

Your Rights as a 16t User

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Right of Access

You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted via our support email and will be processed within a reasonable timeframe.

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Right of Rectification

If your personal information is inaccurate or has changed, you can request a correction through your account settings or by contacting our support team. We will update your records within a reasonable timeframe.

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Right to Deletion

You may request deletion of your personal data when closing your account. Deletion is subject to mandatory record-keeping requirements under Malaysian law related to financial operations.

Policy Changes & How to Contact Us

Privacy Policy Updates

16t reserves the right to update this Privacy Policy from time to time according to changes in laws, technology, or platform operations. Any significant changes will be notified to users via in-platform notices or registered email at least seven days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 16t support team by email at: [email protected]

Please include your account username and a brief description of your inquiry to help us respond more quickly. You may also refer to FAQ section for answers to the most frequently asked questions about your account and privacy.